Home Return and Shipping policy

Return and Shipping policy

Here at CureSupport we want to ensure that your experience is the best it can be. We strive to ship your parcel the same day, if your order has been placed before 13:00 CEST.  If you are not completely happy with your purchase, you have the option to return it to us within 14 calendar days of receiving it at your delivery address.

Payments

Please be aware that CureSupport does not take payment from your card until your item is dispatched. If you want to cancel an order before this happens, please contact us ASAP.

Shipping conditions

Orders placed from Monday to Friday before 13:00 CEST are sent the same day. Orders placed on Saturday and Sunday are sent on Monday. After that, we depend on the delivery services. You can expect your package to arrive within 1-2 days if it is not a busy period at the delivery company. Keep an eye on your track & trace code. The aforementioned information does not apply for international shipments.

Order tracking

As soon as your order is packaged and ready for shipment, you will receive a track & trace code. This lets you track your order live.

Shipping costs

Our shipping cost depends on the country you order from. If you order from The Netherlands the shipping cost are €2,50 and if your total order amount is above €20,00 we will ship your order for free.

Below the list of other counties shipping cost*:

Belgium & Germany €5,00

Hungary, Poland & Slovenia  €29,50

Ireland €44,80

Italy €22,00

Latvia & Lithuania €40,00

Luxembourg €15,75

Austria €17,00

Portugal €42,35

Slovakia, Spain & Czech Republic €30,85

Sweden €23,00

Bulgaria & Estonia €38,75

Cyprus & Romania €37,50

Denmark, France & United Kingdom €18,15

Finland €27,85

Others countries shipping cost will be calculated with check out.

*Free Shipping does not apply on the countries listed above.

We also provide the opportunity to pick up your order from our location in Deventer. If you choose this option our customer service team will contact you with a day and time to pick up your order.

Return conditions

All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).

Returning your item

If you wish to return an item, please contact a member of our Customer Service Team by email via webshop@curesupport.com. Only once arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days. Returning an item is at the customers own cost.

You can return your order to the following address: CureSupport B.V., Herfordstraat 4, 7418 EX Deventer. Tel.: + 31-85-0471801

Shelf life

The shelf life of your product can be found on the bottle. Each individual product has an individual shelf life, so you must refer to yours to see it.

Replacements

If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

What to do with faulty goods

If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service, send the goods back to use for inspection.

Refunds

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via store credit or your initial payment method if possible.

Please note:

– Return costs incurred by the customer are non-refundable unless the item arrived damaged.We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at webshop@curesupport.com