Home Privacy and cookie policy CureSupport

Privacy and cookie policy CureSupport

CureSupport respects your privacy and is committed to protecting your personal information. In this privacy statement you can read how we handle all personal data when you:visit our website (regardless of where this happens);

  • visit us via a mobile device
  • and we tell you about your privacy rights and how the law protects you

What personal data do we collect?

Personal data, or personal information, means any information about a person by which that person can be identified. It does not contain data where the identity has been removed (anonymous data).We may collect, use, store and transfer different types of personal information about you, which we have grouped together as follows:

  • Identity Data: includes first name, maiden name, last name, username or similar identification, gender, marital status, title, date of birth, email address.
  • Contact Information: includes billing address, delivery address, email address and telephone number.
  • Profile Data: includes your username and password, purchases or orders you have made, your interests, preferences, feedback and survey responses.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Financial Information: Includes bank account and payment card information.
  • Usage Data: includes information about how you use our website, products and services, your browsing activity including targeted purchases and abandoned carts, survey completion, wish lists, connection information and statistics about your visit to site and page views, the links you click and other actions you take on our services, within our advertisements or email content and participation in promotional activities.
  • Marketing and communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Technical Data: includes the IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, cookie IDs, weblog information, device IDs and other technology on the devices that you use to access this website.

We also collect, use and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data may be derived from your personal data, but is not legally considered personal data, as this data does not directly or indirectly reveal your identity.

We do not collect special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, union membership, information about your health and genetic and biometric data). We also do not collect information about criminal convictions and violations.

If you do not provide personal information:

When we are required by law or under the terms of a contract we have with you to collect and you do not provide this information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to get your goods or provide services). In this case, we can cancel a product or service that you purchase from us, but we will notify you at that time if this is the case.

How do we use your data?

We will only use your personal information if the law allows it. We usually use your personal information in the following circumstances:

  • Where we need to perform the contract, are we about to enter into the contract with you or have we entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we have to comply with a legal or regulatory obligation.

We may contact you by email, phone or text message in connection with the administration of the account or the performance of our contract with you, including:

  • delivery, where we need more information from you;
  • to keep you informed about your account, order or delivery.

Third party cookies used to retarget

We have relationships with carefully selected third parties who may also place cookies during your visit to be used for remarketing purposes. In other words, to show you different products and services based on what you seem to be interested in. These types of ads are designed to provide you with a selection of products based on what you view at CureSupport, which are presented to you by our business partners when you visit other selected websites. The ads may highlight products you've viewed, alternative styles and colors, as well as products from other categories that are considered relevant to your browsing history. The technology behind these ads is based on cookies.

You can set your browser so that all or some browser cookies are refused or that you are warned when websites place or open cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not work properly.

Turn off these ads

We would like to continue to show content that is relevant to you, but you can choose to permanently opt out of these types of ads by removing our cookies:

  • You can use your web browser to;
  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block third-party cookies;
  • delete all cookies when you close the browser;
  • open a private browsing / incognito session, which allows you to surf the web without saving local data;
  • andinstall add-ons and plug-ins to extend browser functionality.

Turn of

You can ask us or third parties to stop sending you marketing messages at any time by logging in to the website and checking or unchecking the relevant "My Account" boxes.

The right to object to profiling

Where we process personal information related to your interactions (transactions, site visits, app usage) with CureSupport to enable us to personalize your experience with CureSupport. This processing activity constitutes profiling under the GDPR and we process your personal data in this way, as it is in our legitimate interest to provide you with a personalized experience on our site and to provide you with personalized advertising and marketing.

You have the right to object to how your personal data is processed, including your right to object to profiling as set out in this privacy policy.

We see profiling as a useful service that makes it easier and faster for you to access products, services and offers tailored specifically to your interests, but we respect that not everyone thinks the same way and we will be sorry to see you leave.

What are cookies?

A cookie is a small piece of data (text file) that a website, when visited by a user, asks your browser to store on your device in order to remember information about you. This information is then sent back to us on each subsequent visit ("first party cookies"), or to another website that recognizes that cookie ("third party cookies"). Cookies are useful because they allow a website to recognize a user's device.

Cookies are also essential for certain parts of the site to function and we use them to collect information about how the site is used, such as how many people visit and come back and what products are viewed. We also use 'Pixels' or 'Transparent GIF files' to help manage our online advertising. This, in turn, helps us discover which ads are most effective in bringing users to our website.

There are two types of cookies that can be used:

  • Persistent Cookies: These cookies remain on a user's device for the period specified in the cookie. They are activated every time the user visits the website that created that cookie.
  • Session Cookies: These cookies allow website operators to link a user's actions during a browser session. A browser session starts when a user opens the browser window and ends when they close the browser window. Session cookies are created temporarily. As soon as you close the browser, all session cookies are deleted.

Cookies have many different tasks, such as letting you navigate between pages efficiently, remembering your preferences and generally improving your user experience. They can also help ensure that ads you see online are more relevant to you and your interests.You can find more information about cookies at aboutcookies.org and ICO.org.

Do you have questions about CureSupport's privacy policy and cookies? Then contact us quickly.